BT finally install our lines, Skype software upgrade fails

Finally BT have installed all our lines. They arrived today - and in the process collected about £1500 worth of line testing equipment that they forgot last week. I think we now know all the local line installation and maintenance technicians (two separare groups), both in BT and in their contract workforce. It has taken almost three months.

Separately we upgraded our Skype software (as per the message from Skype) and promptly lost the use of our VOIP phone. Our VOIP phone is an Olympia Cordless DualPhone. We've contacted the folks at Olympia (who laudably have a help desk) and unfortunatel ythe Skype upgrade has broken the set up. They've escalated it to second line support (who sound as if they are colocated with Skype from the conversations I have had) and they tell us we will hear back from them in six or seven days. Reinstalls etc have all failed to fix the problem.

Don't you just love telecoms problems !