Telephone lines and workshops
Over the past six or seven weeks we've been working hard rebuilding our factory and preparing for expansion. The rebuilding part has been fairly easy - we do it ourselves so all it takes is hard work and ingenuity. That's taken quite a lot of weekends (and the ten day long Southampton Boat Show has taken all the others) and most spare minutes.
The far from easy part has been the telephone system. The first choice was whether to get a VOIP enabled switcboard but when we discovered the cost (£10k for a simple system) we canned that and went with a £500 analogue system which has fractionally more functionality than four quadpacks of DECT handsets (and by the way there is a business opportunity out there for someone). The second choice was which service provider and we have decided to remain with Central Telecom who have started to give almost acceptable service. And then for six weeks we have waited for the new lines, and waited, and waited. And still BT can't get them in. Threatening to escalate the issue to OFTEL has finally got line crews stringing cable (and lots of 'engineers' arriving with a stunning lack of ability to read a cable register) but apparently it will take another week to see the new lines. In the meantime they've practically crippled our aDSL internet connection with their shenanigans.
Hopefully all will be resolved.
The far from easy part has been the telephone system. The first choice was whether to get a VOIP enabled switcboard but when we discovered the cost (£10k for a simple system) we canned that and went with a £500 analogue system which has fractionally more functionality than four quadpacks of DECT handsets (and by the way there is a business opportunity out there for someone). The second choice was which service provider and we have decided to remain with Central Telecom who have started to give almost acceptable service. And then for six weeks we have waited for the new lines, and waited, and waited. And still BT can't get them in. Threatening to escalate the issue to OFTEL has finally got line crews stringing cable (and lots of 'engineers' arriving with a stunning lack of ability to read a cable register) but apparently it will take another week to see the new lines. In the meantime they've practically crippled our aDSL internet connection with their shenanigans.
Hopefully all will be resolved.
posted by David Sharman at 6:58 pm
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